Help & Contact
Help & Contact
“For us, Customer service means to go above and beyond expectations.”
We are always focussed to improve business performance through a better customer experience. We uphold the standards for our industry and drive end-to-end progress.
We create added value by appreciating the needs of our customers – with competitive and innovative solutions and the needs of our environment – by acting sustainably. We are committed to building long term relationships with our customers by offering high levels of efficient support together with delivering high end quality products.
Please do not hesitate to visit our Help & Contact section before sending us a request. We will do our best to answer in the shortest possible notice. Should you need immediate assistance, please speak to one of our customer services agent directly on :
Contact Us
Shipping and Delivery
Returns and Refunds
My Account
Payment And Pricing
Terms & Conditions
NORTH Construction Chemicals
Building A2, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE
SHIPPING AND DELIVERY
At North, we offer standard delivery in 2 – 5 working days depending on the availability of stocks, bulk delivery services to help you get everything you need for your DIY project, direct to your door.
We’re making some changes to the way we make our deliveries. We are focussed on protecting our colleagues and customers while continuing to safely deliver products to you. The safety of our colleagues and customers is our priority. This is why we’re making some changes to minimize contact during delivery. We’ll no longer deliver items into customers’ homes. Instead, we’ll place items by your front door.
North has partnered with the local approved courier and transport companies to make collecting, returning and sending products easy.
AED 25 up to 25kg, AED 1.50 for every additional 1kg
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Next Day Delivery |
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Bulk Delivery |
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- The majority of our products will be delivered to your front door.
- Some items may be delivered to kerb-side (the street outside your home) or to a ground floor room of your choice.
- You will need to be in to receive your delivery, and a signature may be required.
- If you’re not in when we try to deliver, we’ll leave a card letting you know how to rearrange delivery for a suitable time.
- We want you to receive your items quickly, so we begin to process your order as soon as we receive it. This means we have a small window (often less than couple of hours) in which we can cancel an order. As a result, there are limited circumstances where we can cancel your home delivery order. If you no longer wish to receive your order, you can refuse delivery of the goods and we will refund your money.
- It is not possible to amend or cancel orders placed for next day delivery due to the limited time between the order being placed and being dispatched for delivery.
- Products can be returned to Supplier's store, whether bought in-store or online. If you need to return your order for any reason
North Group gives you the right to return your purchased item/s without having to give a reason, at any time within 14 days beginning the day after the day on which you received the goods. You can return any item within 14 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). We only ask you to please log in to MY ACCOUNT. For any return you can print the return label directly in MY ACCOUNT.
YES! Any customized items cannot be returned or exchanged. Any other product can be returned within 14 days, as long as the item/s is/are in perfect conditions (unused, with labels, in original packaging). We only ask you to please log in to MY ACCOUNT. For any return you can print the return label directly in MY ACCOUNT.
To return an item you only need to enter a Return Request by logging into MY ACCOUNT. You can return any item(s) within 14 days, as long as the item(s) are in perfect condition (unused, with tags, in their original packaging)
If you want to make a complaint about your order we detail below the procedure you must follow in each case:
If you have received a wrong, damaged or defective product, you must make a return request through MY ACCOUNT. Enter in the section MY ORDERS and click the button ´return order items´ you want to manage. We will ask you for more details such as the specific reason for the claim, a description and photos of the error damage or defect, for our returns team to review your request.
If on the other hand you still haven´t received your order, can´t locate your package or other type of complaint, we put at your disposal our customer service team who will assist you through WhatsApp, chat or by sending an email to info@north-holding.com.
You have 14 days to decide if the item is right for you. We will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. If, for example, you prefer another size or another color, you must place a new order in our online store.